Modernize your call center and transform citizen access

BrainHi Cloud Call Center helps public agencies manage high call volume with a cloud-based platform that combines telephony, intelligent routing, automation, and AI in one operation.

Cloud Call Center

LARA Active

Active Calls: 3
Total Resolved: 249
Avg Wait Time: 11s

Volume Today

AI vs Human: 72% (LARA) - 28% (Agents)
Resolution Rate: 94.2%

A more organized operation for inbound and outbound calls

When call volumes grow, teams need more than phone lines. They need visibility, control, and a better way to distribute demand across staff, AI, and workflows.

Centralize inbound and outbound citizen communication in one cloud-based platform
Route each interaction to the right resource faster
Reduce repetitive operational workload with AI
Operate with more consistency and visibility across citizen demand

How the Call Flow Works with Your Existing Infrastructure

LARA integrates into your existing phone system to intelligently route, automate, and support high-volume citizen interactions, without replacing your current infrastructure.

Step 1 of 5

Calls enter through your existing main number

Citizens continue calling your existing agency number. No changes to your current phone system are required.

Step 2 of 5

Calls flow into a programmable IVR

Calls are routed into a configurable IVR where rules based on time, volume, and request type determine how each interaction is handled.

Step 3 of 5

LARA automates high-volume interactions

LARA, your AI assistant, handles common requests such as service inquiries, scheduling, reminders, and follow-ups across voice and SMS.

Step 4 of 5

Seamless transfer to staff when needed

When human intervention is required, calls are transferred to staff with full context, ensuring faster and more efficient resolution.

Step 5 of 5

Full visibility and operational insights

Agencies gain access to dashboards and analytics to monitor performance, identify trends, and improve service delivery.

The infrastructure stays the same. The intelligence improves.

LARA enhances your existing call center with automation, routing, and real-time operational visibility.

What does BrainHi Cloud Call Center include?

A cloud communication platform for public agencies that supports clearer operations across government offices and citizen service centers.

Cloud telephony and operations: Manage inbound and outbound calls from one platform designed for high-volume public sector operations.
Intelligent routing: Direct each interaction based on rules, schedules, request type, or priority level to improve response times and operational consistency.
AI for repetitive tasks: Add AI agents like LARA to handle common requests, reminders, and other repetitive interactions without displacing staff.
Coordination between AI and human teams: Keep staff focused on cases that require human judgment while AI absorbs high-volume repetitive work.
Operational visibility: Track volume, performance, and trends to support more informed operational decisions.
Compliance and data protection: HIPAA-compliant with SOC 2 Type II certification, end-to-end encryption, and audit logs designed to meet the security and accountability standards public agencies require.

AI to support staff, not to complicate operations

BrainHi Cloud Call Center is designed so automation supports your team in high-volume operational work. LARA can be integrated into your service model to handle repetitive conversations and allow staff to focus on situations that require more value or more sensitive handling.

Call Flow

Live Incoming Call
Centralized platform

Key operational benefits

Improve responsiveness during high call volume
Help distribute requests with more order and consistency
Enable smoother collaboration between AI and human teams
Strengthen citizen service operations with a more modern structure
Reduce administrative workload in repetitive interactions
Support scale without requiring the same rate of staff growth
Provide greater visibility into volume, performance, and opportunities for improvement

Modernize your call center to improve citizen access and reduce staff burden

Request a personalized demo and discover how BrainHi Cloud Call Center can help improve citizen access, reduce administrative workload, and modernize communication across your agency.