Optimize visitor flow from check-in to service
Digital Queue helps modernize visitor intake, front-desk, and queue management workflows with digital check-in, real-time SMS updates, and clear visibility into service status across agency operations.
How does it work?
A simple workflow that streamlines check-in, improves waiting area flow, and reduces front-desk interruptions for staff.
Easy Check-In
When visitors arrive, they can begin registration at the kiosk or scan a QR code to start the process quickly and with minimal friction.
Instant Registration
Once registration is completed, the visitor is automatically added to the digital queue and receives confirmation in print or on their mobile device.
Comfortable Waiting
Visitors can wait in a designated area while receiving SMS updates and tracking their progress on a monitor in the waiting area.
Real-time Call
When it is their turn, visitors receive a real-time alert and can proceed directly to the appropriate station or service window.
It's your turn! Please head to station 3.
Measure Visitor Experience with Satisfaction Surveys
After the visit, visitors can automatically receive a quick satisfaction survey by text, helping your team capture feedback, identify service issues faster, and monitor satisfaction over time.
- Send satisfaction surveys after service
- Identify improvement opportunities faster
- Monitor visitor satisfaction over time
Optimize visitor flow and reduce waiting area congestion
Optimize patient flow from check-in to care with real-time visibility, less waiting room congestion, and automated SMS communication.
- Optimized workflows for intake and queue management for reduced waiting room congestion
- Operational dashboards with wait times, progress and throughput
- Seamless integration with existing EHR and practice management platforms
- Reports with satisfaction survey for operational improvement
Professional-grade hardware designed for public service environments.