# Optimize patient flow from check-in to service

Digital Queue helps modernize patient intake, front-desk, and queue management workflows with digital check-in, real-time SMS updates, and clear visibility into patient status across clinical operations.

## Real Results in Clinical Operations and Patient Flow

See how healthcare teams have reduced front-desk interruptions, improved the waiting experience, and recovered staff time with Digital Queue.

"A 30% improvement in pre-admissions efficiency and 40 hours recovered monthly gave our team more time to focus on higher-value work."

Juan Rodríguez  
Admissions Supervisor, Cardiovascular Center of Puerto Rico and the Caribbean

## How does it work?

A simple workflow that streamlines check-in, improves waiting room flow, and reduces front-desk interruptions for admissions and registration staff.

### Easy Check-In

When they arrive, patients can begin registration at the kiosk or scan a QR code to start the process quickly and with minimal friction.

### Instant Registration

Once registration is completed, the patient is automatically added to the digital queue and receives confirmation in print or on their mobile device.

### Comfortable Waiting

Patients can wait in a cafeteria or designated area while receiving SMS updates and tracking their progress on a monitor in the waiting area.

### Real-Time Notification

When it is their turn, patients receive a real-time alert and can proceed directly to the appropriate station or service window.

### Easy Check-In

When they arrive, patients can begin registration at the kiosk or scan a QR code to start the process quickly and with minimal friction.

### Instant Registration

Once registration is completed, the patient is automatically added to the digital queue and receives confirmation in print or on their mobile device.

### Comfortable Waiting

Patients can wait in a cafeteria or designated area while receiving SMS updates and tracking their progress on a monitor in the waiting area.

**It's your turn!** Please head to station 3.

### Real-Time Notification

When it is their turn, patients receive a real-time alert and can proceed directly to the appropriate station or service window.

## Measure Patient Experience with Satisfaction Surveys

After the visit, patients can automatically receive a quick satisfaction survey by text, helping your team capture feedback, identify service issues faster, and monitor patient satisfaction over time.

- Send satisfaction surveys after service  
- Identify improvement opportunities faster  
- Monitor patient satisfaction over time

## Optimize patient flow and reduce waiting room congestion

Optimize patient flow from check-in to care with real-time visibility, less waiting room congestion, and automated SMS communication.

- Optimized workflows for intake and queue management for reduced waiting room congestion  
- Operational dashboards with wait times, progress and throughput  
- Seamless integration with existing EHR and practice management platforms  
- Reports with satisfaction survey for operational improvement

Medical-grade hardware designed for clinical environments.