Modernize your call center and improve patient access

BrainHi's AI-powered Cloud Call Center helps healthcare organizations manage high call demand, reduce repetitive workload, and improve patient access through intelligent routing, multichannel communication, operational dashboards, and EHR-connected workflows.

Cloud Call Center

LARA Active

  • Active: +3
  • Queue: -2
  • Resolved: +24
  • Avg Wait: -8s

Live Calls

Name Type Duration
Maria González Appointment 2:37
Carlos Rivera Referral 5:15
Ana Pérez Reminder 1:45
José Martínez FAQ 0:51
Laura Díaz Follow-up

Volume Today

  • AI vs Human: 72% LARA, 28% Agents
  • Resolution: 94.2%

A more organized operation for all your calls

When call volumes grow, teams need more than phone lines. They need visibility, control, and a better way to distribute demand across staff, AI, and workflows.

  • AI integrated into your operations: Reduces repetitive call burden and supports your team across daily operations.
  • Multichannel communication: Manage patient voice and SMS communication with more consistency.
  • Business intelligence for operations: Customizable dashboards with real-time actionable insights.
  • Healthcare-ready compliance: HIPAA-compliant workflows and SOC 2 certification.

How does it work?

From the incoming call to operational oversight, each step is designed to improve efficiency, reduce repetitive workload, and support healthcare teams with clearer workflows.

  1. Calls enter one connected communication workflow: Voice and SMS interactions are managed in one connected operational workspace.
  2. Requests are routed based on urgency and workflow type: Calls are directed based on patient need, urgency, and operational rules.
  3. LARA resolves repetitive patient interactions: Scheduling, reminders, FAQs, and routine overflow communication are handled automatically.
  4. Staff step in for complex or sensitive cases: Escalations happen with the right context already captured for faster, more informed resolution.
  5. Operations stay visible for oversight: Dashboards give leaders real-time visibility into activity, performance, workload, and operational trends.

What does BrainHi Cloud Call Center include?

A cloud communication platform for healthcare organizations that centralizes communication, workflows, and operational visibility across hospitals, health systems, and medical groups.

  • AI-powered call handling: LARA supports high-volume and repetitive patient interactions, including appointment coordination and overflow support, without replacing your team.
  • Intelligent routing: Automatically directs calls based on patient need, urgency, and workflow type so teams can respond more efficiently.
  • EHR-connected workflows: Acts as an extension of your system of record to streamline tasks, preserve patient context, and support faster follow-up.
  • Unified workspace: Keep communication, tasks, scheduling, and follow-up workflows in one connected platform.
  • Operational dashboards: Provides real-time visibility into performance, workload, and operational trends through customizable dashboards.

AI to support staff, not to complicate operations

BrainHi is designed to support healthcare teams without adding operational complexity. The platform is intuitive for staff, adapts to existing workflows, and includes support from a dedicated expert consultant from implementation through ongoing business reviews and operational updates.

Call Flow

  • Incoming call: Centralized platform

  • LARA AI: Repetitive tasks: appointments, FAQs, reminders, overflow support

  • Human team: Complex and sensitive cases

Key operational benefits

  • Improve visibility across inbound and outbound patient communication
  • Support staff during peak demand and overflow situations
  • Reduce repetitive workload across scheduling and follow-up tasks
  • Centralize communication across voice, SMS, tasks, and workflows
  • Access real-time operational insights through customizable dashboards
  • Maintain secure and compliant patient communication

Modernize your call center to improve patient access and reduce staff burden

Request a personalized demo to see how BrainHi helps healthcare teams improve patient access, reduce repetitive workload, and modernize communication operations.