# Capture every call and free your front desk

Capture every call, automate scheduling and FAQs, and free your front desk to focus on the patients in front of them.

## Trusted by Leading Healthcare Organizations

### Francisco Cáceres

CIO

Manatí, Bayamón and Mayagüez Medical Center

> ### “BrainHi's AI receptionist has answered over 195,000 calls and helped us recover thousands of missed appointment opportunities.”

## How it works

A simple workflow that automates inbound and outbound communication.

### Respond to missed and incoming calls

When your team is busy, LARA answers calls, handles common questions, and helps recover care opportunities that could be lost.

### Automate confirmations and reminders

Free your staff from repetitive tasks with SMS and voice reminders that reduce no-shows and prepare patients for their visit.

### Keep secure communication with your patients

Manage HIPAA-compliant two-way messaging to answer questions, follow up, and keep clear communication with patients.

### Reduce paperwork with digital forms

Send forms by SMS for registration, consents, and pre-visit, reducing administrative work and streamlining patient preparation.

### Get real-time operational visibility

Monitor missed calls, answered calls, response time, and communication patterns from live dashboards to make data-driven decisions.

## Turn every call into a care opportunity

BrainHi fits into your current operations to help you answer more calls, reduce staff burden, and recover more care opportunities without disrupting workflow.

### What you can expect

- Fewer missed calls
- Fewer no-shows
- More patients scheduled
- Higher satisfaction

[**LARA AI** \
An AI care coordinator that answers calls, schedules appointments, and engages patients with natural, human-like conversations, 24/7.\
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Learn More](/content/solutions/healthcare/lara/index.html)  
[**Digital Queue** \
Digital check-in, real-time SMS updates, and live visibility into patient flow.\
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Learn More](/content/solutions/healthcare/waiting-room/index.html)  
[**Cloud Contact Center** \
Cloud-native contact center with AI assistance, smart routing, and operational visibility for clinical teams.\
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Learn More](/content/solutions/healthcare/call-center/index.html)