# Answer every call and improve citizen access to public services

From recovering missed calls to automating follow-up on service requests, BrainHi helps agencies reduce wait times and improve service delivery with conversational AI.

## Conversations

Pending3All

### NEWMaría López

I need info on my request

### CASE

Miguel Yanes

Hi Miguel, this is an automated reminder...

### CASE

### NEWJeremías Martínez

When do you open?

María López

Assigned to:

Lara

Hi Maria, your service request #4521 has been updated. Your visit is scheduled for Tuesday, July 15 at 10:00 AM.Reply 1 to confirm or 2 to reschedule.

5:42 PM✓✓

1. Confirmed! I'll be there. Thanks 😊

5:43 PM✓✓

## Trusted by Government Institutions

### Javier Marrero

Executive Director

Cardiovascular Center of Puerto Rico

> ### “BrainHi's AI conversational platform is available 24/7, expanding citizen access, improving service delivery, and delivering measurable ROI for our institution.”

## How it works

BrainHi helps ensure every call receives a response, follow-up, and operational visibility so no citizen request is lost.

### Respond to missed and incoming calls

When your team is busy, LARA answers calls, handles common questions, and helps recover citizen requests that could be lost.

### Automate notifications and confirmations

Free your staff from repetitive tasks with confirmations, reminders, and follow-up notifications by voice and SMS.

### Keep secure citizen communication

Manage compliant two-way messaging to answer questions, follow up on requests, and keep clear communication.

### Reduce paperwork with digital forms

Send forms by SMS for service requests, applications, and intake workflows to streamline processes.

### Get real-time operational visibility

Monitor missed calls, answered calls, and response times from live dashboards to make data-driven decisions.

LARA

Online

### Hello! 👋 How can I help?

I need the status of my request

### Automated Messages

#### Active

Maria R.SMS

Reminder

Your DMV appointment is tomorrow at 9:00 AM

2 min ago

Jose L.Voice

Confirmation

Your permit #4521 has been approved

5 min ago

Ana T.SMS

Follow-up

Reply YES to confirm your appointment

Now

### Live Dashboard

Live

Calls

248

+12%

Answered

245

98.8%

Avg. time

45s

-8%

Satisfaction

4.9

⭐⭐⭐⭐⭐

## Turn every call into a resolved citizen request

BrainHi fits into your current operations to help you answer more calls, reduce staff burden, and resolve more citizen requests without disrupting workflow.

### What you can expect

- Fewer missed calls
- Fewer unresolved requests
- More citizens served
- More requests resolved

### More solutions to explore

[**LARA AI** \
An AI agent that answers calls, routes constituent requests, and provides information in natural conversations, 24/7.\
\
Learn More](/content/solutions/government/lara/index.html)

[**Digital Queue** \
Digital check-in, real-time SMS updates, and live visibility into citizen wait times and service flow.\
\
Learn More](/content/solutions/government/waiting-room/index.html)

[**Cloud Contact Center** \
Secure, cloud-native contact center with AI assistance, smart routing, and operational visibility for public agencies.\
\
Learn More](/content/solutions/government/call-center/index.html)