# Optimize customer flow from check-in to service

Digital Queue helps modernize customer intake, front-desk, and queue management workflows with digital check-in, real-time SMS updates, and clear visibility into service status across your operations.

## How does it work?

A simple workflow that streamlines check-in, improves waiting area flow, and reduces front-desk interruptions for your service team.

### Easy Check-In

When customers arrive, they can begin registration at the kiosk or scan a QR code to start the process quickly and with minimal friction.

### Instant Registration

Once registration is completed, the customer is automatically added to the digital queue and receives confirmation in print or on their mobile device.

### Comfortable Waiting

Customers can wait comfortably while receiving SMS updates and tracking their progress on a monitor in the waiting area.

### Real-time Call

When it is their turn, customers receive a real-time alert and can proceed directly to the appropriate station or service area.

**It's your turn!** Please head to station 3.

### Measure Customer Experience with Satisfaction Surveys

After the visit, customers can automatically receive a quick satisfaction survey by text, helping your team capture feedback, identify service issues faster, and monitor satisfaction over time.

- Send satisfaction surveys after service
- Identify improvement opportunities faster
- Monitor customer satisfaction over time

## Optimize customer flow and reduce waiting area congestion

Optimize patient flow from check-in to care with real-time visibility, less waiting room congestion, and automated SMS communication.

- Optimized workflows for intake and queue management for reduced waiting room congestion
- Operational dashboards with wait times, progress and throughput
- Seamless integration with existing EHR and practice management platforms
- Reports with satisfaction survey for operational improvement

Professional-grade hardware designed for service environments.