Scale your customer operations with AI-powered call automation

LARA works 24/7 to handle repetitive inbound and outbound calls across your service operations, from customer requests and support routing to follow-ups, feedback collection, and resolution tracking.

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LARA reduces repetitive workload so your teams can focus on high-value customer interactions

  • Communicates naturally in English and Spanish, available 24/7 for customer support
  • SOC 2 certified and built for secure, compliant business communication
  • Integrates with your CRM, ticketing systems, and existing workflows
  • Adapts to your organization's service workflows and operational structure

One AI Agent, Multiple Service Operations

A dedicated AI agent built to handle repetitive, high-volume interactions so your teams can focus on complex cases and revenue-generating work.

Customer Request Handling

Capture, qualify, and route customer inquiries automatically

  1. Receives inbound calls, texts, and messages from customers
  2. Identifies request type and verifies customer information
  3. Routes to the right team and creates a structured ticket
  4. Sends confirmation and next steps via SMS

Support Routing & Escalation

Direct each interaction to the right resource without delays

  1. Applies routing rules by request type, urgency, or account tier
  2. Balances workload across available agents
  3. Automatically escalates critical or unresolved cases
  4. Optimizes routing and reduces unnecessary transfers

Follow-Up Automation

Keep customers informed and engaged after every interaction

  1. Triggers automatic follow-ups after interactions
  2. Confirms resolution and collects feedback
  3. Identifies unresolved issues before they escalate
  4. Creates internal tasks and logs outcomes for reporting

Customer Feedback & Surveys

Measure satisfaction and identify improvement opportunities at scale

  1. Reaches out after service or purchase completion
  2. Captures NPS, CSAT, or custom ratings
  3. Detects negative experiences in real time
  4. Escalates critical cases and generates reports for leadership

FAQ & Information Handling

Resolve common questions instantly and consistently

  1. Answers instantly across voice and text channels
  2. Identifies intent (services, status, policies, etc.)
  3. Provides approved, up-to-date information
  4. Escalates to agents and logs interactions for analytics

Resolution Tracking & Reporting

Track every interaction from request to resolution

  1. Tracks case status from intake to resolution
  2. Identifies bottlenecks in workflows
  3. Sends reminders for unresolved cases
  4. Provides real-time visibility and SLA support

Scale Your Customer Operations with LARA

Request a personalized demo and see how LARA can automate repetitive interactions, reduce response times, and free your team to focus on what matters.

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